Legislative Council Annual Report 2016-2017

Chapter 4 Redress System Chapter 4 Redress System TheLegislativeCouncil operates a Redress System to receiveandhandlecomplaints frommembers of the public who are aggrieved by government actions or policies. It also deals with public representations on government policies and legislation, as well as other matters of public concern. Members take turns, in groups of seven, to be on duty each week to oversee the Redress System, and to receiveandhandle representationsof andcomplaintsmade by deputations. During their duty week, Members also take turns to undertake "ward duty" during which they meet with individual members of the public and provide guidance to staff on the processing of cases. No. of new cases received 4 604 1 No. of cases processed and concluded during the session 4 517 2 No. of site visits conducted 6 No. of case conferences held with representatives of the Government and/or public organizations 63 No. of telephone enquiries received 743 No. of views circulated to Duty Roster Members 41 160 3 1 Among the 4 604 new cases received, 240 were group representations and 4 364 were submitted by individual members of the public. A total of 2 943 cases were related to the taking of the Legislative Council Oath, 1 114 of which were form letters. 2 Among the 4 517 cases concluded, assistance was provided in 4 377 cases (96.9%) while 140 cases (3.1%) were assessed not pursuable as they were either outside the scope of the Redress System, groundless or incomprehensible, etc. 3 Among the views circulated to Duty Roster Members, 40 204 views were related to the taking of the Legislative Council Oath. Legislative Council Annual Report 2016-2017 133 132 Legislative Council Annual Report 2016-2017