LC Paper No. CB(1)1570/98-99
Paper for the House Committee meetingPurpose
on 25 June 1999
Report on the position of Year 2000 compliance work in Government and
non-government organizations which provide essential services
This paper reports on the position of Year 2000 (Y2K) compliance work in Government and non-government organizations (NGOs) which provide essential services to the public.
2 At the House Committee meeting on 12 March 1999, members agreed that the respective Panels should discuss the Y2K compliance exercise within their policy areas and that the Secretariat should provide regular progress reports for Members' information. The first round of meetings conducted by the respective Panels was completed in May 1999. A list of Government departments and essential service providers under the purview of the respective Government Bureaux which were reviewed by the Panels is shown in Appendix A
Role of Government Bureaux in Co-ordinating Y2K Compliance Work
3 According to the Administration, in order to co-ordinate Y2K compliance work within Government and to monitor the progress of non-government organizations which provide essential services to the public in achieving Y2K readiness, the Administration in early 1998 set up a high-level inter-departmental Steering Committee on Y2K Compliance chaired by the Secretary for Information Technology and Broadcasting to oversee Y2K compliance activities across the whole Government and the community. Whilst the Information Technology and Broadcasting Bureau (ITB Bureau) primarily plays a co-ordinating role, individual policy bureaux are responsible in principle for Y2K compliance work in their respective policy areas. The implementation of Y2K compliance work, including contingency planning and testing, in organizations providing major services to the public is the responsibility of the service providers/NGOs concerned. Their progress in turn is subject to the monitoring and scrutiny by the respective policy bureaux. For the rectification of Government systems, bureaux/departments are assisted by three professional departments, namely, the Information Technology Services Department, the Office of the Telecommunication Authority and the Electrical and Mechanical Services Department.
4 As the leading bureau in helping Hong Kong achieve overall Y2K readiness, ITB Bureau is co-ordinating the preparation of a territory-wide contingency plan on the basis of the contingency plans drawn up by individual Government Bureaux and departments as well as the essential services providers. It also regularly briefs the Chief Secretary for Administration and the Financial Secretary on progress in the Y2K compliance programme, provides support to the work of the Steering Committee and co-ordinates the territory-wide publicity programme for Y2K-related issues.
5 In examining the latest position of Y2K compliance work, LegCo Panels have focused on the following areas:
- extent of the Y2K problem and the associated risks and impacts on the community;
- resources to tackle the Y2K problem within Government and NGOs;
- progress of Y2K rectification exercise within Government and NGOs; and
- contingency planning.
6 This report contains information on the latest position of the Y2K rectification work within different sectors of the economy together with the formulation and development of contingency plans within different departments/organizations. It also summarizes the primary concerns of members in discussing the Y2K issue. The following paragraphs set out the latest position of the Y2K compliance position within different sectors of the economy:
|(a)||Health Services ||paras. 7-10
|(b)||Transportation - || paras.11
|(c)||Food Supply||para. 22
|(d)||Public Utilities ||paras. 23-25
|(e)||Telecommunications and Broadcasting ||paras. 26-28
|(f)||Financial Services ||paras. 29-31
|(g)||Social Welfare Services ||paras. 32-33
|(h)||Trade and Commerce ||paras. 34-37
|(i)||Community ||paras. 38-40
|(j)||Universities and Training Authorities ||paras. 41-42
|(k)||Government Operation ||paras. 43-48
7 Hospital equipment is an area which the Government has attached great importance. According to the Hospital Authority (HA), the majority of the mission-critical pieces of X-ray equipment has been rendered Y2K compliant. The remaining equipment, including non X-ray medical equipment, would undergo rectification aiming at completion by June 1999. The implant and home-use equipment being used by HA patients except one has been confirmed by the suppliers and vendors to be Y2K compliant. The equipment with the date display problem would continue to function and would not adversely affect patient safety.
8 According to HA, a detailed contingency planning framework covering all key clinical and non-clinical areas has been formulated to deal with all unforeseen and uncontrollable events, such as sudden influx of patients or other Y2K induced problems. The HA Y2K Contingency Planning Task Force has also initiated contingency preparation by requesting suppliers of drugs, essential supplies and public utilities to confirm that their services would not be affected by the Y2K problem. In preparation for the Y2K rollover, contingency drills involving government departments would be arranged to test the effectiveness of these plans.
9 For medical subvented organizations and private hospitals, the Health and Welfare Bureau has advised that the Department of Health (DH) has maintained close liaison with the 12 private hospitals and nursing homes on Y2K compliance issues. These organizations are required to submit progress reports on their rectification work. DH has carried out inspections in all private hospitals to validate the progress reports. During these inspections, confirmation letters from suppliers and the Y2K compliant labels on the equipment are examined. Each private hospital and nursing home is also required to develop a contingency plan identifying and addressing possible areas of emergencies so as to better prepare for any unexpected equipment failure during the transition from Year 1999 to Year 2000.
10 Members of the Health Services Panel have expressed grave concern about the Y2K compliance of microprocessors inside implant and home-use equipment and urged the Administration to explore ways to enhance safe operation of these equipment and to promote public awareness in this regard. They are also worried about the Y2K compliance positions particularly within the private health sector including private hospitals, private practitioners and private X-ray laboratories. They have asked the Administration to take a more proactive approach in providing the necessary assistance to the industry, bearing in mind that many of the industry players might not be fully aware of the extent and implications of the Y2K problem. Members have also stressed the need to draw up sector-wide contingency plans to enable mutual support amongst different hospitals during emergencies and requested DH and HA to provide progress reports in this regard. The Administration's response to members' views is that guidelines to raise the awareness of the Y2K problem in medical devices and embedded systems have been circulated to the parties concerned. Information solicited by HA on the Y2K issue has also been forwarded to private hospitals for reference. The Administration has undertaken to continue to keep a close watch on the subject matter.
11 The transportation sector may be divided into three areas: aviation, land transport and maritime entities.
12 Regarding air traffic control, the Economic Services Bureau (ESB) has confirmed that all air traffic control systems are already Y2K compliant. Contingency plans are being drawn up by Civil Aviation Department in collaboration with the International Civil Aviation Organization Asia/Pacific Regional Office. These measures include the provision of backup communication facilities, contingency air routes, unidirectional flow of air traffic in busy areas, increase of separation between aircraft, etc.
13 As for the Y2K readiness of the three major Hong Kong-based airlines, namely Cathay Pacific Airways, Hong Kong Dragon Airlines and Air Hong Kong, all their equipment and systems except aircraft have been tested and proved to be Y2K compliant. Verification of Y2K compliance in respect of aircraft would be completed by June 1999.
14 As regards the Airport, which is a critical component of aviation operations, the Airport Authority (AA) has advised that of the 124 existing systems, the target date for completing compliance verification for 120 systems is June 1999. The four remaining systems include the two high criticality systems (ie. the Access Control System and the Baggage Handling System) which are stated to be compliant by the relevant contractors. However, given the significance of these two systems to the operation of the airport, AA has advised that some on-site tests or tests in a live environment would be conducted for further assurance. On-site verification is expected to be completed by August 1999. The remaining two systems are of low criticality. Workarounds are available through manual procedures and airport operations will not be affected by their compliance status.
15 AA would synchronize its own contingency plans with those of its business partners including Hong Kong Air Cargo Terminal Limited and Asia Airfreight Terminal Limited. Co-ordinated drills of the AA's contingency measures and those of its operationally critical business partners would be carried out as far as possible.
16 In the light of the tight schedule in the run-up to Year 2000, members of the Economic Services Panel have expressed deep concern about the possibility that the AA might be forced to accept whatever compromise in the related rectification work and verification testing for Y2K compliance as was the case in the opening of the new airport. They have urged the Administration and AA to carry out a thorough risk assessment and to draw up comprehensive contingency plans with involvement of all business partners and concerned parties including Hong Kong Air Cargo Terminal Limited and Asia Airfreight Terminal Limited to deal with possible problems relating to Y2K. Some members have also suggested that arrangements should be made to minimize the incoming or outgoing flights on critical dates such as 31 December 1999. AA's response to members' views is that in handling the Y2K issue, AA has borne in mind lessons learned from the opening of the new airport and would pay particular attention to risk assessment and contingency planning. Apart from strengthening the internal information technology support, AA has commissioned a consultancy to provide guidance and assistance. Furthermore, AA has adopted a stringent definition of Y2K compliance based on the British Standards Institution. Comprehensive testing of the contractors' work would be carried out before acceptance, and any follow-up work, if required, would be carried out as soon as possible. The Administration also confirms that they have received regular reports from AA, and would monitor the situation closely and take appropriate follow-up actions accordingly.
17 As far as transport management is concerned, the Transport Bureau has advised that rectification work in respect of the area traffic control systems has largely been completed. As for public transport, a task group to monitor progress of the Y2K rectification work and contingency plans of the major public transport facilities and services has also been set up. According to the Administration,
- the two railway corporations have completed most of their rectification work, and have been conducting internal and/or external testing particularly on their mission-critical components like the central control and the signalling systems;
- the Creative Star Limited, operator of Octopus, is undertaking tests to confirm Y2K compliance of the Octopus ticketing system;
- Y2K rectification work of all other major public transport operators has commenced and is expected to be completed around mid-1999; and
- relevant computer parts of the toll collection systems in government tunnels would be replaced before the Year 2000 and contingency measures such as resorting to rollback are being explored.
18 The Transport Bureau is also examining sector-wide contingency planning, based on the existing emergency system to deal with situations such as disruption of rail and bus services.
19 Members of the Transport Panel are particularly concerned about the possible disruption of public transport services during the transition from Year 1999 to Year 2000 and would revisit the issue in collaboration with the Administration and essential public transport operators to monitor progress of their work.
20 ESB has advised that the Y2K rectification work for the mission-critical computer systems and the mission-critical line communication systems in the Marine Department has been completed. For the mission-critical embedded systems, the China Ferry Terminal's sailing schedule display system would be replaced by end of September 1999. An overall port operation contingency plan would be completed by June 1999 to deal with any unforeseen circumstances caused by Y2K-induced system failures which might affect the normal operation and safety of the port. Publicity campaign has been launched to ensure that mariners are aware of the Y2K issue.
21 Regarding the rectification work for mission critical systems of the container terminal operators, ESB has advised that as at 19 April 1999, Hongkong International Terminals Ltd and COSCO-HIT have completed the rectification work for their mission critical systems. Modern Terminals Ltd has completed 80% of the rectification work and expects to complete all rectification work by the middle of 1999. Sea-Land Orient Terminals Ltd has completed 50% of its rectification work and will complete 97% by mid 1999 and meet full compliance shortly thereafter. A port industry-wide Task Group comprising representatives from the four terminal operators, the Tuen Mun River Trade Terminal Ltd, major mid-stream operators, shipping line representatives and concerned government departments has been set up to coordinate the contingency planning.
22 ESB has advised that the majority of the fresh food consumed in Hong Kong (vegetable, freshwater fish, miscellaneous fish products, poultry, pigs and cattle in particular) is imported from the Mainland by road, railway and river boats. Since the operation of such import channels do not rely heavily on computerized processings, ESB does not envisage disruption to the supply of this fresh food produce because of the Y2K problem. The Agriculture and Fisheries Department is preparing a contingency plan which is expected to be available by the end of June 1999. It would cover emergency measures in the event that import of fresh food produce via ports and container terminals is disrupted by the Y2K problem. The Food Control Committee chaired by the Director of Agriculture and Fisheries with members from the Trade Department, the Urban Services Department, the Regional Services Department and the Department of Health would be activated to implement appropriate control measures as necessary.
23 ESB has advised that the electricity and gas companies would achieve Y2K compliance by June 1999. A working group has been set up between the China Light and Power (CLP), Guangdong Electric Power, Guangdong Nuclear Power Station and Guangzhou Pumped Storage Station to discuss the Y2K issue in relation to interconnection among the power stations. Members of the Economic Services Panel are nevertheless concerned about the operation of the Daya Bay Nuclear Power Station and the nuclear safety risk due to Y2K-induced failure. They have urged the Administration and CLP to take a proactive role in examining the issue and formulating appropriate contingency plans to deal with possible disruptions and emergencies. The Economic Services Panel would revisit the issue at a meeting to be held in July 1999.
24 As for water supply, the Water Supplies Department has scheduled to rectify all its critical systems by June 1999. In addition, the Administration has obtained confirmation from the Guangdong Water Authority that water supply from Dongjiang would not be affected by the Y2K problem. Further, in the unlikely event that water supply is disrupted, the water stored in the local reservoirs should be sufficient to meet the local demand for about three months.
25 Members of the Planning, Lands and Works Panel have expressed concern about the Y2K compliance position of service providers and business partners of Government departments including the Water Supplies Department. The Administration's response to members' views is that where the service provider is a Government department, testing is done in accordance with the standards set by ITB Bureau. In the case of a private company, the Administration would rely on the terms of the contract or the company's undertaking on compliance with Y2K. With the completion of its rectification work, the Administration would further strengthen liaison with business partners and service providers on the progress of their Y2K compliance programme, in particular with upstream service providers to ensure service continuity.
Telecommunications and Broadcasting
26 Regarding the Y2K compliance position on the telecommunications side, ITB Bureau has provided the following information:
- all the Fixed Telecommunication Network Services licensees would achieve compliance by the second quarter of 1999.
- all mobile phone service providers and major paging operators aim to achieve compliance by June 1999.
- Y2K inter-network tests of emergency services and inter-network tests of normal communications services have been completed on three fixed telecommunications networks and six mobile telecommunications networks. The industry plans to complete such testing on the remaining networks in the second quarter of 1999.
- Hong Kong Telecom International Limited has started to conduct Y2K testing with carriers in other places.
- All major telecommunications operators are expected to complete their Y2K contingency plans by the end of May 1999.
27 On the broadcasting side, all licensees, including both TV and radio broadcasters, aim to achieve full compliance by June 1999. For Radio Television Hong Kong, systems relating to studio, broadcasting and transmission which are not already compliant would be rectified by June 1999.
28 In view of the importance of telecommunications and broadcasting industries particularly in the event of emergencies, members of the Information Technology and Broadcasting Panel have urged the Administration to closely monitor the situation and to draw up comprehensive contingency plans to deal with possible disruption of communication services.
29 According to the Financial Services Bureau, the system rectification work in the financial services sector has largely been completed except for the securities and insurance industries in which full compliance could only be achieved by the second quarter of 1999. Regarding the readiness of shared financial systems, they are already Y2K compliant and industry-wide testing has been arranged.
30 The financial regulators have required all the supervised organizations to complete their individual contingency plans before the end of June 1999. The Financial Services Bureau would co-ordinate the development of sector-wide contingency plans to prevent, mitigate and handle systemic risk scenarios. The detailed sector-wide contingency plans and the necessary rehearsals would be completed by early September 1999.
31 Members of the Financial Affairs Panel have expressed grave concern about the slow progress in the security and futures industry and urged the Administration to take necessary actions to ensure compliance. They have also expressed concern on a number of critical dates which might carry Y2K risks and stressed the need to draw up comprehensive contingency plans to deal with any unforeseen and uncontrollable problems. Members also note that the Administration is considering the proposal to designate 31 December 1999 as a public holiday so as to provide more time for the industry to prepare for the millennium transition.
Social Welfare Services
32 As regards the Y2K rectification work in the social welfare services sector, attention has been directed to the mission critical systems. According to the Health and Welfare Bureau, rectification work for critical systems in the social welfare services sector is expected to be completed by June 1999. The Director of Social Welfare has set up a Y2K Monitoring Group, comprising representatives from the Hong Kong Council of Social Service and subvented social welfare organizations, to coordinate compliance efforts in the sector.
33 Whilst the mission-critical systems are expected to be rectified by June 1999, members of the Welfare Services Panel consider it necessary for the Administration to put in place greater effort on the formulation of comprehensive contingency plans to deal with any unforeseen Y2K-induced disruptions.
Trade and Commerce
34 The Trade and Industry Bureau has advised that the Administration has been organizing extensive publicity activities and providing practical assistance to all businesses, including small and medium enterprises (SMEs) to tackle the Y2K problem since April 1997. The activities include production of a "Year 2000 Date Problem Guidebook", establishment of a "Y2K Service Centre", setting up of a "Y2K Helpline", launching of the "888 Bug-buster Programme" that provides consultancy service on a non-profit making basis, and organization of large-scale seminars and symposiums.
35 Members of the Trade and Industry Panel have expressed grave concern about the Y2K compliance position within SMEs. They pointed out that in general, large companies are more prepared to address the Y2K problem, whereas SMEs might not be fully aware of the extent and seriousness of the Y2K problem. Given the inter-linking relationship between different entities of the economy, a supply chain failure in a particular industry/sector might have serious implications on others or the economy and the general public as a whole. Members have therefore urged the Administration to take a more proactive approach to assist SMEs to tackle the problem of Y2K so as to ensure a smooth transition from Year 1999 to Year 2000.
36 The Administration has noted members' concerns and advised that currently, Hong Kong Trade Development Council's Business InfoCentre and SME Centre provided regular information services to SMEs on Y2K-related issues. ITB Bureau is also considering ways to enhance the transparency of Y2K compliance of essential service providers in order to allay the concerns of businesses about any possible disruptions.
37 In the final run-up to 2000, the Administration has advised that they would emphasize the need for contingency planning to minimize possible disruption to businesses. In this regard, ITB Bureau would seek Hong Kong Productivity Council (HKPC)'s assistance in drawing up guidelines on Y2K contingency planning for distribution to SMEs and in organizing sector-specific seminars to address this subject. In cooperation with HKPC, it would conduct a third round of survey in mid-1999 to assess the latest progress of Y2K compliance of the business sector.
38 The Administration has advised that in order to enhance the awareness of the public towards the Y2K problem, a series of measures have been implemented. For example,
- the publishing of the latest compliance position and progress of rectification work within Government through the Government's Year 2000 web site (http://www.year2000.gov.hk).
- the Consumer Council in collaboration with ITB Bureau have launched a comprehensive education programme on Y2K. The Consumer Council has also written to large suppliers of household appliances to urge them to put in place an action plan to tackle the Y2K problem.
- Pamphlets such as the Check-list for Building Services Installations, the Check-list for Homes and the Check-list for Offices and Factories have been issued to enhance public knowledge on the Y2K problem.
39 Members generally consider that there is a need to enhance the related publicity programme with a view to minimizing the occurrence of chaotic situations in the run up to the new millennium. They have requested the Administration to put in place greater effort to enhance public awareness in this regard.
40 Members of the Housing Panel have expressed concern that service failures due to Y2K non-compliant systems in public housing estates such as suspension of water supply and lift service would cause undue disruptions to the daily lives of tenants. The Administration's reply to members' concern is that water supply should not be a problem since all the mission-critical systems in the Water Supplies Department would be Y2K compliant by June 1999. Regarding lift service, although the logging system of elevators, in particular those of new design, is vulnerable to the Y2K problem, this should not cause suspension of the operation of elevators. Nevertheless, Government might start auditing upon completion of rectification work after June 1999 to ensure that Housing Authority/Housing Department internal systems could interact smoothly with their counterparts and other external systems.
Universities and Training Authorities
41 The Education and Manpower Bureau has advised that most of the University Grants Committee (UGC)-funded Institutions have aimed to complete the rectification work for critical systems by July 1999. The target completion date for Lingnan College, the Chinese University of Hong Kong, the Hong Kong Institute of Education and the Open University of Hong Kong is September-October 1999.
42 Members of the Education Panel have expressed concern about the slow progress of the rectification work within universities particularly in the light of the availability of computer experts in universities. The Administration's response to members' views is that while there are computer experts in local universities, the problem mainly lies in the external suppliers because the various packages and programmes acquired for use by the universities are not Y2K compliant according to the industry standards at that time. To address the Y2K issue, the Joint University Computer Centre has been co-ordinating the provision of resources and sharing of experience on Y2K compliance among UGC-funded institutions since 1997. Contingency plans would be drawn up to ensure continuity of services on the transition to the new millennium.
43 Rectification work in the Government has largely been completed. According to the Administration, with the exception of a number of projects, the target completion date for all rectification work is end of June 1999. A list of Government's mission-critical systems which cannot be rectified by 30 June 1999 and the related contingency plans is shown in Appendix B
Issues requiring attention
44 In the first round of meetings, the Y2K compliance position within the Urban Services Department and the Regional Services Department have not been specifically addressed as these two departments do not come under a particular Bureau Secretary. Subject to members' decision, the subject matter might be followed up by the Panel on Information Technology and Broadcasting in the next round of meetings.
45 In discussing the subject matter, members are generally concerned about the Y2K compliance position of service providers and business partners of Government departments since their compliance or otherwise would directly affect the Government systems. Members have urged the Administration to conduct joint testing to ensure the compliance of all the systems. They have also requested the Administration to carry out a thorough risk assessment and to formulate a comprehensive contingency plan to deal with different kinds of emergencies.
46 Members also consider it necessary to set up an emergency centre with the availability of stand-by teams to respond to emergency situations on rollover to 1 January 2000. This would avoid the difficulty of communicating with and locating the relevant officers in emergency.
47 In the light of the experience in the opening of the new airport in Chek Lap Kok which reveals that signatures by senior government officials are no guarantee that the systems would be in order, Members have urged the Administration to verify and scrutinize the information provided by Government departments/NGOs concerned in a more prudent manner before signing on the returns to certify that the systems are Y2K compliant.
48 In examining the Y2K issue, Members have noted that the Hong Kong Police Force has identified a number of scenarios for the planning of contingency plans. These include:
- complete/partial power failure across Hong Kong
- complete/partial telephone failure
- power failure in individual buildings
- runs on banks
- disruption in payment of wages
- systems failure in the Airport
- security systems failure in prisons
- traffic light failure
- chemical spills
- water failure
- food chain failure
- immigration backlog at control points
- transportation systems failure
Members of the Security Panel consider it important that the Government should be well prepared to respond to emergencies arising from Y2K-induced failure and that the general public would be ready to cope with the possible Y2K problem in their daily life.
The Way Forward
49 Members are invited to take note of the contents of the report. Members may also wish to consider whether it is necessary for the respective Panels to conduct another round of meetings before the end of October 1999 to follow up, inter alia, the issues already identified by individual Panels for further monitoring. As for general issues, respective Panel may review the latest position regarding:
- the latest Y2K compliance position within individual policy areas including the Y2K readiness of their business partners and the results of sector-wide or territory-wide testings amongst different internal and external systems, where applicable;
- the risk assessment and formulation of contingency plans for Y2K problem within Government and NGOs which provide essential services to the public;
- the publicity programme on Y2K-related issues and the actions to be taken by the general public in order to be prepared for the transition; and
- the Y2K compliance positions amongst major trading/business partners of Hong Kong and the possible impacts of their failure on Hong Kong.
50 Subject to members' agreement, the issues mentioned in paragraphs 44-46 will be followed up by the Panel on Information Technology and Broadcasting.
51 A further report will be submitted to the House Committee in November 1999.
Legislative Council Secretariat
21 June 1999
Report on the position of Year 2000 compliance work in Government and
non-government organizations which provide essential services
List of Government departments and essential service providers
which were reviewed by the Panels
during the period between April and May 1999
|Departments/Organizations under the purview|
of the respective Bureaux
|Financial Affairs Panel
||Financial Services Bureau
||Hong Kong Futures Exchange|
Hong Kong Monetary Authority
Securities and Futures Commission
Stock Exchange of Hong Kong
Clearing companies of the two exchanges
Census & Statistics Department
Office of the Commissioner of Insurance
Official Receiver's Office
Government Lands Transport Agency
Government Property Agency
Government Supplies Department
Inland Revenue Department
Rating and Valuation Department
|Public Service Panel
||Civil Service Bureau
||Civil Service Training and Development Institute
Official Languages Agency
Public Service Commission
Secretariat of the Standing Commission on Civil Service Salaries and Conditions of Service
Secretariat of the Standing Committee on Disciplined Service Salaries and Conditions of Service
|Administration of Justice and Legal Services Panel
||Department of Justice|
Legal Aid Department
Clothing Industry Training Authority
Construction Industry Training Authority
Employees Retraining Board
Occupational Safety and Health Council
Vocational Training Council
Student Financial Assistance Agency
University Grants Committee Secretariat
Hong Kong Council for Academic Accreditation
Hong Kong Examination Authority
Hong Kong Shue Yan College
Open University of Hong Kong
University Grants Committee-funded Institutions
Public transport operators
|Economic Services Panel
||Economic Services Bureau
||Agriculture and Fisheries Department|
Civil Aviation Department
Electrical and Mechanical Services Department
Hong Kong Observatory
Airport Authority and business partners
Hong Kong based airlines
Hong Kong Tourist Association
Air cCargo terminal operators
Container terminal operators
Power companies and tTowngas cCompany
|Planning, Lands and Works Panel
and Lands Bureau
Lands Development Corporation
||Architectural Services Department
Civil Engineering Department|
Drainage Services Department
Electrical and Mechanical Services Department
Territory Development Department
Water Supplies Department
|Trade and Industry Panel
||Trade and Industry Bureau
||Customs and Excise Department|
Hong Kong Economic and Trade Offices
Intellectual Property Department
Hong Kong Export and Credit Insurance Corporation
Hong Kong Industrial Estates Corporation
Hong Kong Industrial Technology Centre Corporation
Hong Kong Productivity Council
Hong Kong Trade Development Council
Estate Agents Authority
||Auxiliary Medical Service|
Civil Aid Service
Correctional Services Department
Fire Services Department
Government Flying Service
Hong Kong Police Force
Independent Police Complaints Council
Security and guarding service agents
Fire service contractors
|Environmental Affairs Panel
||Planning, Environment and Lands Bureau
||Agriculture and Fisheries Department
Drainage Services Department
Environmental Protection Department
|Information Technology and Broadcasting Panel
||Information Technology and Broadcasting Bureau
||Information Technology Services Department|
Office of the Telecommunications Authority
Radio Television Hong Kong
Television and Entertainment Licensing Authority
Telecommunications services providers
|Government Records Service Division, Chief Secretary for Administration Office|
|Office of the Ombudsman|
|Constitutional Affairs Panel||Constitutional Affairs Bureau||Registration and Electoral Office|
|Home Affairs Panel
||Home Affairs Bureau
||Home Affairs Department|
Information Services Department
Academy for Performing Arts
Equal Opportunities Commission
Office of the Privacy Commissioner for Personal Data
|Welfare Services Panel
||Health and Welfare Bureau
||Social Welfare Department|
Hong Kong Council of Social Services
|Health Services Panel
||Health and Welfare Bureau
||Department of Health|
Private health sector including private hospitals, nursing homes and private practitioners and laboratories
Legislative Council Secretariat
21 June 1999
Government's mission-critical systems which cannot be rectified by
30 June 1999 and the related contingency plans
|Department||Name of System||Contingency Plans
- Toll Computer System of Lion Rock Tunnel,
Tseung Kwan O Tunnel,
Shing Mun Tunnel,
- Traffic Control and Surveillance System of Airport Tunnell
- Taxi Lane Computer Systeml
- Appointment Booking Computer System of Kowloon Bay Vehicle Examination Centre
|Roll back operation.
||Sailing Schedule Display System (in the China Ferry Terminal) ||Replacement work to be completed in September 1999. Roll back operation as contingency. (Note : the system date will not appear on the Sailing Schedule displayed to the public).|
||Toll Collection System (for Tsing Ma Control Area)||Manual operation.
|Inland Revenue Department
||Private Automation Branch Exchange System
||System replacement work to be completed in August 1999. To install direct telephone lines as contingency.
|Interactive Voice Response System
||Replacement work to be completed by end of 1999. Manual operation as contingency.|
|Regional Services Department
||Computerized Booking System
||Manual booking system as contingency.
|Hong Kong Police Force
||Traffic Radio System
||Replacement work to be completed in October 1999. Communication through the radio channels of regional command and control centres as contingency.
Legislative Council Secretariat
21 June 1999