Table of Contents

Chapter 15
Redress System
Partnership with people
Legislative Council's power and function to handle complaints from members of the public
Redress System
Historical background
Before 1963
1963 – 1985
1986 – 1997
1997 – present
Nature of cases handled under the Redress System
Secretariat's support
The Duty Roster Member System
The Ward System
Meeting with deputations
Procedure for handling complaints and representations
Handling complaints against Government decisions or actions
Handling of representation of views on Government policies and issues of public concern
Handling of complaints relating to constituency and individuals' issues
Handling of complaints against Members of the Legislative Council
Role of the House Committee

List of Appendices

15-A
How is a complaint handled?
15-B
Legislative Council Redress System – Complaint Form