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The Public Complaints Office provides support services to Members to enable them to deal with complaints and representations lodged with the Redress System of the Legislative Council. The Public Complaints Office assists Members in processing cases to redress grievances and bring to light the need for improvement in Government policies and procedures where appropriate.

The work of the Public Complaints Office includes meeting and corresponding with complainants, examining the cases lodged and communicating with relevant organizations and Government departments, and assisting Members in determining suitable courses of action as well as scheduling interviews with complainants and servicing case conferences with Government officials.