Legislative Council Annual Report 2017-2018

Chapter 4 Redress System Chapter 4 Redress System TheLegislativeCouncil operates a Redress System to receiveandhandlecomplaints frommembers of the public who are aggrieved by government actions or policies. It also deals with public representations on government policies and legislation, as well as other matters of public concern. Members take turns, in groups of seven, to be on duty each week to oversee the Redress System, and to receive and handle representations of and complaints made by deputations. During their duty week, Members also take turns to undertake "ward duty" during which they meet with individual members of the public and provide guidance to staff on the processing of cases. No. of new cases received 1 699 1 No. of cases processed and concluded during the session 1 851 2 No. of site visits conducted 5 No. of case conferences held with representatives of the Government and/or public organizations 51 No. of telephone enquiries received 505 No. of views circulated to Duty Roster Members 634 1 Among the 1 699 new cases received, 294were group representations and 1 405were submitted by individual members of the public. 2 Among the 1 851 cases concluded, assistance was provided in 1 715 cases (92.7%) while 136 cases (7.3%) were assessed not pursuable as they were either outside the scope of the Redress System, groundless or incomprehensible, etc. Legislative Council Annual Report 2017-2018 121 120 Legislative Council Annual Report 2017-2018