Legislative Council Annual Report 2018-2019

Chapter 4 Redress System Chapter 4 Redress System The Legislative Council operates a Redress System to receive and handle complaints frommembers of the publicwho are aggrievedby government actions or policies. It also deals with public representations on government policies and legislation, as well as other matters of public concern. Members take turns, in groups of seven, to be on duty each week to oversee the Redress System, and to receive and handle representations of and complaints made by deputations. During their duty week, Members also take turns to undertake "ward duty" during which they meet with individual members of the public and provide guidance to staff on the processing of cases. No. of new cases received 2 4951 No. of cases processed and concluded during the session 2 4182 No. of site visits conducted 6 No. of case conferences held with representatives of the Government and/or public organizations 35 No. of telephone enquiries received 391 No. of views circulated to Duty Roster Members 691 1 Among the 2495 new cases received, 141 were group representations and 2354 were submitted by individual members of the public. 2 Among the 2 418 cases concluded, assistance was provided in 2 032 cases (84%) while 386 cases (16%) were assessed not pursuable as they were either outside the scope of the Redress System, groundless or incomprehensible, etc. Legislative Council Annual Report 2018-2019 115 114 Legislative Council Annual Report 2018-2019